Networx Unit Pricer

TeleWorking Services (TWS) Technical Summary

Agencies use Networx TeleWorking Services (TWS) to enable employees to perform assigned work duties remotely from their primary office location. TWS offer Agencies services ranging from providing a teleworker's basic telecommunications connectivity to providing a fully managed service comprising a comprehensive set of features including training for the teleworker.

TWS enables geographically dispersed Agency staff to perform their assigned job duties through the use of electronically supported communications and collaboration capabilities. TWS is available in CONUS, OCONUS, and Non-Domestic locations.

TWS effectively enhances the overall Agency mission and business processes. This service offers employees greater flexibility in their working location and hours. There is evidence of an improvement in employee morale as workers avoid the long commutes and lost time. TWS meets the Federal telework mandates including the Public Law 106-346 Section 359.

The illustrative TeleWorking scenario below shows teleworker's at a remote office in New York, a small home office in Maine, and a mobile location in Colorado, all in direct voice and data communication with their central office in Washington D.C. Teleworkers typically establish a connection via a Virtual Private Network (VPN) tunnel through software provided by the Networx contractor.

TWS is an application layer service that uses underlying network services to enable remote communications. It connects geographically dispersed teleworkers and interoperates with the Public Switched Telephone Network (PSTN) and the Internet. It will interface with the following Networx services:

• Voice Services (Section C.2.2 of the Networx contracts).
• Internet Services (Section C.2.4 of the Networx contracts).
• Private Line Services (Optional) (Section C.2.5.1 of the Networx contracts).
• Combined Services (Section C.2.6 of the Networx contracts).
• Virtual Private Network Services (Section C.2.7 of the Networx contracts).

Technical Capabilities

(TWS) technical capabilities are described in detail in Section C.2.12.1.1.4 of the Networx contracts and are summarized below:

• Two tiers of TWS
  • Tier 1 Basic - The Agency manages the service. The contractor provides basic connectivity and related components necessary to establish telework capabilities for the subscriber.
  • Tier 2 Enhanced - The contractor designs and implements a custom service for the subscribing Agency.
• Connectivity to enable data and voice services for a remote teleworker location.
• Secure services with authentication and encryption capabilities before granting access to authorized users.
• Audit trails, management utilities, class of service capabilities, multiple protocols, and multiple domains and dynamic/static addressing.
• Capability to deliver TWS to specified endpoint devices such as analog telephones, FAX devices, IP phones, etc.

Features

TWS features are described in detail in Section C.2.12.1.2.1 of the Networx contracts and are summarized below:

• Anti-Virus Management.
• Follow Me Service (Optional).
• Instant Messaging (Optional).
• Intrusion Detection and Prevention.
• Managed Firewall.
• Managed Moves, Adds, and Changes Support.
• Teleworker Firewall that is premise based at the TWS endpoint location.
• Video Conferencing (Optional).
• Voice Mail.
• Voice Service with call waiting, caller ID, Caller ID Block, and three way conference calling.
• Vulnerability Scanning.

Each Networx contractor may provide variations or alternatives to the offering and pricing for TWS. The specific details can be found within each Contractor's Networx contract files and pricing notes for TWS.

For more information on the general TWS specifications and requirements, please refer to Section C.2.12.1 of the Networx contract for technical specifications and Section B.2.12.1 for pricing.

TWS Price Basics

(TWS) provides remote communications to Agency's networks and applications using underlying Networx services. TWS offers two tiers of service ranging from basic connectivity to a custom service:

• Tier 1 - Basic: The Agency manages the service. The contractor provides basic connectivity and related components necessary to establish telework capabilities for the subscriber.
• Tier 2 - Enhanced: The contractor designs and implements a custom service for the subscribing Agency. Prices for Tier 2 are on an Individual Case Basis (ICB) and are not available on the unit pricer.

TWS was not offered on the original FTS2001 contracts.

Price components required for TWS:

• Underlying transport services to provide connectivity
• Basic service (NRC and/or MRC per seat)
• Features ordered as needed by the Agency:
  • Anti Virus Management*
  • Intrusion Detection and Prevention*
  • Managed Firewall*
  • Managed Moves, Add, and Changed Support
  • Teleworker Firewall
  • Voice Mail
  • Voice Service*
  • Vulnerability Scanning*
  • Video Conferencing*
• Service Enabling Devices (SEDs) may be required to implement TWS. [Please note that SEDs under Networx replace the FTS2001 User-to-Network Interfaces and Access Adaptation Functions (UNIs/AAFs). SEDs may differ between Networx providers. The pricing structure for SEDs provides for either a one-time payment or monthly term payments for purchase, plus a NRC for installation and a MRC for maintenance.]

* These features are not available under TWS on the unit pricer. Please see the individual services for pricing.

Each Networx contractor may provide variations or alternatives to the offering and pricing for (TWS). The specific details can be found within each contractor's Networx contract files and pricing notes for (TWS).

For more information on the general TWS specifications and requirements, please refer to Section C.2.12.1 of the Networx contract for technical specifications and Section B.2.12.1 for pricing.